Making a return is easy as 1-2-3!
All of our products have a 10-Day Money Back Guarantee.
Items purchased within 10-days can be returned for a refund.
Making a return in 3 easy steps!
1. Send a request to our Returns Department (please use our form on Help Desk and select “Returns Department”)
2. Fill out the RMA form after the initial review from our representatives.
3. Ship back the return product along with the RMA form.
If you wish to cancel the order you can do so before order has been shipped, and we will refund the 100% amount in 12 working days.
If the order has been shipped, you can still return the product withing 10 days, and 100% amount is refunded in 12 working days.
Mail us on [email protected] for same.
Requirements for Returns:
• Must include a valid original purchase order number from luxuriouscovers.com, purchases made outside of luxuriouscovers.com must contact their seller for returns.
• All returned products should be in the original packaging without any missing contents.
• Any returned products that are missing contents are subject to a minimum 30% restocking fee.
• If the product is used or has scratches, same cannot be accepted for return
• Return shipping will be at the buyer’s cost.
• Shipping and Handling fees are non-refundable for both ways.
• Refund processes could take up to 10 working days after the item is received.
• We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns). luxuriouscovers.com Inc is not liable for lost or stolen packages during the transit of the return.
A confirmation email will be sent once the return package has been processed at our facilities.
If you have questions regarding your return or regarding a warranty request, please contact our Customer Service Returns Department here: [email protected]
In case of Exchanges / Replacements:
Do not worry, if you ordered a wrong product / or want to exchange it
All products go through Quality Check procedure, to ensure products are in original condition.
If you have received a defective/broken product, it needs to be reported within 72 hours of delivery, to be eligible for replacement.
Please mail us at [email protected] to report it.
*** ALL SALE AND PROMOTIONAL ITEMS will not be eligible for Returns, Exchanges, and/or Warranties.